1. Are your items brand new?
All items are guaranteed brand new. We do not sell any used items, or factory defects.

2. Where do you buy from?
Our sources are sometimes the same as the ones for the major department stores and boutiques. For the older but always classy styles that we carry, we buy the items from authorized dealers, and vendors at clearance sales.

3.What happens after I place the order?
After placing the order you will receive an immediate order confirmation along with an all order's information.We will ship your order as soon as possible. send your track number by email .You can check your packages with track number on express website.

4.How can I cancel an order?
To cancelling an order made on our website , please contact our Customer Support department at bts.coltd@yahoo.com within 12 hours after you placed the order , You will be asked to provide the order's number together with the reasons of cancellation. Please aware within 12 hours Or you order would be shipped out.

5.What currencies are acceptable?
The Credit Card currency is transparent during the ordering process: Your credit Card would be only billed in USD, The exchange will be automatically done by your bank .our system will change other currencies to USD Dollar when you check our your order and go to payment pages.

6.When will I get ordered product?
The average shipping time for your Order is 5 to 7 business days due to third-party delivery express service .

7.How secure is the online transaction?
100% Secure Purchase Guarantee, All transactions are made using a SSL connection (128 bytes) provided by Verisign. The data sent from your browser to ChristianlouboutinLondon.com servers is always encrypted The data sent from your browser to our servers is always encrypted. All servers are certified Hacker Safe and scanned daily by ScanAlert for known vulnerabilities.

Additionally does not store any credit card sensitive information.Shopping online at is statistically safer than using your credit card at a restaurant or department store.

8.Is my personal information safe?
Yes, the information provided will ONLY be used for making legal documents related to the transaction and for delivery.

9.Is Credit card data kept Servers?
No! For cards issued under MasterCard and VISA, card information is filled in directly on bank's systems. For cards issued under other organizations, stocking of these information is crypted using proprietary encryption algorithms, on environments physically separated from environments with online access. Information are kept only for the maximum possible duration for making a chargeback by the cardholder.

10.Do I have to pay Custom Tax?
You needn't to pay Custom Tax .

In case you have any question, please don't hesitate to contact us by email.
Sale Department email: bts.coltd@yahoo.com